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Returns and Warranty

Returns & Warranty

You have 30 days after receiving your purchase to contact us here. To qualify for a full return, you must include your order number, original receipt, or e-mail confirmation. Only unused UVPro product(s) in its original packaging and all instruction sheets/components in merchantable quality is eligible for returns or exchanges. Returns without prior communication with us will not be accepted. Your refund will be processed and returned to the original form of payment used to place your order. Depending on your banking institution, it will take approximately 4-7 business days to see your refund appear back in your account.

If your device arrives damaged or defective, please contact us at support@uvprobox.com with your order number and a copy of your confirmation page. If there is a physical defection on your product, if you are able to, please include photos of your device in your email.

    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.


    Exchanges (if applicable)
    We only replace items within 30 days if they arrive defective or damaged. If you need to exchange it for the same item, send us an email at support@uvprobox.com.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    Lifetime Warranty

    UVPRO sells its products with the intent that they are free of defects in manufacture and workmanship for life, except as noted below. UVPRO warrants that its products will be free of defects in material and workmanship under normal use and service. This warranty extends only to consumers and does not extend to retailers.

    To obtain warranty service on your UVPRO product, contact a Consumer Relations representative for assistance. Please make sure to have the model number of the product available.

    This warranty does not extend to the purchase of opened, used, repaired, repackaged, and/or resealed products, including but not limited to sale of such products on internet auction sites and/or sales of such products by surplus or bulk resellers. Any and all warranties or guarantees shall immediately cease and terminate as to any products or parts thereof that are repaired, replaced, altered, or modified, without the prior express and written consent of UVPRO

     

    FOR SERVICE IN THE USA:

    Email: support@uvprobox.com
    Monday–Friday 9am–7:00pm EST
    +1 (305) 349-3427